These are the terms and conditions of sale (“Terms”) which apply to your purchase of products bought through the website at www.danieldunford.com (“Website” or “Site”). The Site and the products supplied through it are provided by Dunford Group AB. (“we”, “us”, “DD”, “Daniel Dunford” and “our”) a cooperative registered under the laws of Sweden, further details of which are set out below. When we refer to “you” and “your” we mean you, the user of the Site, and purchaser of products.
To order on the Website, you must be 18 years or older. Daniel Dunford under Swedish law, has the right not to accept credit card payments from people under the age of 18 years. We reserve the right in individual cases to deny or change your order (for example, if you have given false personal information and / or have any record for non-payment of debt).
Daniel Dunford has no liability in case of errors in images, product description or technical specifications, incorrect prices and price adjustments (such as changes in prices from suppliers or currency fluctuations), or inaccurate information regarding whether an item is in stock. Daniel Dunford will try its best to immediately correct any such errors, change or update incorrect information. If an incorrect price has been entered for an item that you have ordered, we will notify you of this and await your approval of the corrected price before continuing with the order. All pictures on the website are illustrations. Such illustrations may not be the product's exact appearance, features or origin.
The Website, and all contents within the Website are owned by Daniel Dunford or its licensors. The information is protected by intellectual property and market laws. This means that trademarks, trade names, product names, images, graphics, design, layout and information about products, services and other content may not be copied or used without written approval from Daniel Dunford.
Once we have received your order we will send a confirmation to your email address that you entered when placing your order. It is therefore important that you enter the correct e-mail address when placing your order. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
You can choose to pay with debit, credit card or by Trustly. Daniel Dunford has the right to withhold an order until the selected payment method has been processed and approved by Daniel Dunford. Daniel Dunford reserves the right to not always offer all payment methods, or change the method of payment at anytime if for some reason your choice of payment is not working at the time of your purchase. Please note, any payment options or restrictions will be listed on our Website.
All credit or debit card transactions on danieldunford.com are managed by Mondido (www.mondido.com). Daniel Dunford doesn’t store or handle any banking or credit card information.
Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honored.
In the event a product is listed on the Website at an incorrect price or with incorrect information, orders for such products will be revised to reflect the correct price or information. We reserve the right to reject any orders placed on the Website.
All prices shown on the Daniel Dunford website, www.danieldunford.com, are including VAT, in accordance with the applicable legislation. In case an order will be shipped to a delivery address outside the EU, the VAT will be removed at the checkout.
Please note that in case of a order is shipped to an delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Daniel Dunford has no control over these charges and, since these charges are different for different countries, Daniel Dunford cannot predict their amount. Daniel Dunford advises you to contact your local customs office for further information.
Orders made in another person's name without his consent, or otherwise will be reported to the authorities. Daniel Dunford holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Daniel Dunford to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Daniel Dunford warranties all sunglasses for the original owner against manufacturing defects for the lifetime of the product. Daniel Dunford maintains the right to determine what is a manufacturing default or failure.
Scope of Warranty:The warranty will be honored for the lifetime of the product for the original owner. The warranty applies to all types of manufacturing defects in materials and workmanship. This does not cover normal wear & tear, sunglasses or goggles that are stolen, lost, dropped, crushed, scratched, run over, chewed by human, pet or wild animal or other damage that is caused by the consumer.
Sunglasses Lifetime Warranty Fee: $30 (At any time you can have your sunglasses replaced after Daniel Dunford determined the failure as accepted for a new pair in return, $30 including shipping + sunglasses)
Returns and may take up to four weeks. For more information go to our FAQ page.
Our goal is to get your Daniel Dunford back to you as quickly as possible. Doing the following will help us make that happen:
How Does it work to reclaim (warranty)?
In the e-mail you need to specify your name, address, order number and a detailed description, photo of the issue at hand. Finally, write ‘reclaim of purchase’ as subject of the e-mail and mail.
Send your email to: firstname.lastname@example.org
You have the right to cancel an order at anytime if it has not been shipped. In the event that the item has been shipped, the customer agrees to receiving the order. A cancellation is not valid until confirmation is received from us.
If a product is no longer available for sale, Daniel Dunford has the right to cancel the purchase and offer a complete refund. We will notify the customer of a refund or if a similar product is available.
Daniel Dunford's responsibility for errors in connection with the delivery is limited in accordance with the terms of delivery of the shipment, and what follows from these conditions.
We intend to live up to the fact that our orders are shipped and correspond to a standard according to our contracts saying that at least 90 percent must be shipped within 24 hours, and by no later than 48h for the remaining 10 percent
Our liability to you for any loss or damage arising in connection with your order on the website is limited to the total amount of the order. Daniel Dunford has no liability for indirect product order losses.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 30 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Daniel Dunford should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults. Daniel Dunford has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
Daniel Dunford responsibility for errors in connection to delivery is limited to existing conditions of sale. Daniel Dunford bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
Daniel Dunford shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and if the company is exposed to criminal activity that affects activities.
All products remain in Daniel Dunford property until full payment is made.
All attempts at fraud reported to the authorities and Daniel Dunford reserves the right to cancel the purchase if any suspicion is raised.
These terms & conditions were updated 2018-01-16